Privacy Policy
Your privacy matters to us at Harvest Bridge
Information We Collect
When you reach out about corporate floral arrangements or gift services, we gather the information you supply willingly. This covers your name, company name, email, phone, delivery addresses, and detailed specs for your floral requests. Payment details are collected when you order, and are securely handled via our payment partners.
For corporate clients, we might also collect extra business data like company registration, preferred delivery timelines, and budget parameters to tailor our services to your business.
Our site automatically gathers certain technical details when you visit, such as your IP address, browser type, device details, and navigation paths. We use this information to boost site performance and to understand how clients discover our services.
How We Use Your Information
We mainly use your data to complete orders and deliver great service. This covers processing orders, coordinating deliveries, crafting custom arrangements per your specifications, and keeping you informed about your service needs.
We also use information to enhance our services and website experience, helping us identify which corporate floral offerings are most valuable to clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
Harvest Bridge respects your privacy and does not sell your personal data to others. We share information only as needed to deliver our services or when legally required.
We may disclose essential information to trusted service partners who assist in running our business, such as delivery entities, payment processors, and technical service providers. These partners are contractually bound to protect your information and use it solely for the services they render to us.
We may reveal information when mandated by law, a court order, or a government request. We may also share it to protect our rights, property, or safety, and the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and implement suitable technical and organizational safeguards to shield it. This involves secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is granted only to authorized staff who require it to deliver services.
Although we deploy robust security measures, no online transmission method is entirely foolproof. We continually enhance our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may have the right to access, rectify, erase, or limit how your information is processed.
To exercise these rights, contact us using the information at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to provide our services and fulfill legal obligations. Retention times vary by the type of information and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order details: three years after the most recent service interaction
- Payment transaction records: seven years for tax and accounting purposes
- Website analytics data: twenty-six months for service improvement analysis
- Marketing preferences: Until you opt out or two years of inactivity
Cookies and Site Tracking
We employ cookies and comparable technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie preferences in your browser settings. Note that turning off some cookies may impact how the site works. For full details about our cookie practices, please consult our Cookie Policy.
External Links
Our site may include links to third-party sites or services. This privacy policy covers only Harvest Bridge and our site. We are not liable for the privacy practices of those external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Privacy Policy Updates
We may refresh this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. When substantial updates occur, we will adjust the "Last Updated" date at the top of this policy.
We invite you to review this policy periodically to stay informed about how we safeguard your privacy.
Reach Us Regarding Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please get in touch.
Reach Us Regarding Privacy
Harvest Bridge Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please put "Privacy Request" in your subject line and include as much detail as you can about your request. We strive to reply to all privacy requests within five business days.